Trainline消费者权益保护执法案

Case timetable

Date

Action

August 2026 to January 2027

Initial investigation: information and evidence gathering (next case update January 2027)

18 August 2026

Investigation opened

Case opening

18 August 2026: The CMA has opened an investigation into compliance with consumer protection law by Trainline.com Limited (‘Trainline’).

The CMA is investigating Trainline over its presentation of mandatory fees, specifically whether these fees are included in the total price the consumer sees at the beginning of the process for purchasing train and coach tickets.

The CMA will now engage with Trainline and gather evidence to consider whether the CMA thinks Trainline has infringed consumer protection law.

At this initial stage, it should not be assumed that Trainline has infringed consumer protection law and no finding has been made.

Press release: Trainline, Virgin Atlantic and RED Driving School investigated for drip pricing (18.8.26)

Contact

general.enquiries@cma.gov.uk

Fred Houwen, Project Director, Consumer Protection

Sorcha O’Carroll, Senior Responsible Officer

Personal information

Your name and contact details are your personal data. The CMA may collect, use and share personal data when carrying out its statutory functions to investigate and take action under the consumer protection legislation which the CMA enforces (including the Digital Markets, Competition and Consumers Act 2024). This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.

For more information about how the CMA handles personal information, please read our personal information charter.