Marks Electrical消费者保护执法案

The CMA has ordered several businesses to provide refunds or compensation to customers. Find out more and if you’re eligible for a refund or compensation.

Case timetable

Date

Action

18 June 2026

Settlement announced

15 June 2026

Final Infringement Notice given

November 2025 to March 2026

Initial investigation: information and evidence gathering

17 November 2025

Investigation opened

Case closure: Final Infringement Notice and settlement

18 June 2026: The CMA has given a Final Infringement Notice to Marks Electrical Limited and has imposed a financial penalty of £720,000 for infringing consumer protection law. The penalty includes a 40% reduction for settling the case to reflect resource savings to the CMA generated by the company’s admissions, and its agreement to adhere to a streamlined administrative procedure and to comply with the other conditions of settlement, including agreeing not to appeal the decision.

As part of settlement, Marks Electrical Limited will refund charges paid by consumers who were automatically opted in to purchasing additional services. Marks Electrical Limited must also report back to the CMA over the coming year with updates on the refund process.

Press release: CMA orders Marks Electrical to refund customers over pre-selected extra charges (18.6.26)

Case opening

17 November 2025: The CMA has opened an investigation into Marks Electrical’s compliance with consumer protection law.

The CMA is investigating whether Marks Electrical’s customers are being automatically opted in to purchasing additional services.

The CMA will now engage with Marks Electrical and gather evidence to consider whether the CMA thinks Marks Electrical has infringed consumer protection law.

At this initial stage, it should not be assumed that Marks Electrical has infringed consumer protection law and no finding has been made.

Press release: CMA launches major consumer protection drive focused on online pricing practices (18.11.25)

Contact

general.enquiries@cma.gov.uk

Cecilia Parker Aranha, Director

Hayley Fletcher, Senior Responsible Officer

Personal information

Your name and contact details are your personal data. The CMA may collect, use and share personal data for its consumer protection investigation under Part 8 the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.

For more information about how the CMA handles personal information, please see our Personal Information Charter.