StubHub英国消费者保护执法案

The CMA has ordered several businesses to provide refunds or compensation to customers. Find out more and if you’re eligible for a refund or compensation.

Case timetable

Date

Action

23 June 2026

Final Infringement Notice given and settlement announced

November 2025 to March 2026

Initial investigation: information and evidence gathering

17 November 2025

Investigation opened

Case closure: Final Infringement Notice and settlement

23 June 2026: The CMA has given a Final Infringement Notice to TICKETBIS S.L. (trading as StubHub via www.stubhub.co.uk) and has imposed a financial penalty of £889,200 for infringing consumer protection law. The penalty includes a 40% reduction for settling the case to reflect resource savings to the CMA generated by the company’s admissions, and its agreement to adhere to a streamlined administrative procedure and to comply with the other conditions of settlement, including agreeing not to appeal the decision.

As part of settlement, TICKETBIS S.L. will refund the mandatory fees paid by affected consumers. StubHub UK must also report back to the CMA over the next 6 months with updates on the refund process.

Press release: CMA orders StubHub UK to refund customers over hidden fees (23.6.26)

Case opening

17 November 2025: The CMA has opened an investigation into compliance with consumer protection law by TICKETBIS S.L., trading as StubHub via www.stubhub.co.uk.

The CMA is investigating TICKETBIS S.L. over its presentation of mandatory fees, specifically whether these fees are included in the total price the consumer sees at the beginning of the purchase process.

The CMA will now engage with TICKETBIS S.L. and gather evidence to consider whether the CMA thinks the company has infringed consumer protection law.

At this initial stage, it should not be assumed that TICKETBIS S.L. has infringed consumer protection law and no finding has been made.

Press release: CMA launches major consumer protection drive focused on online pricing practices (18.11.25)

Contact

general.enquiries@cma.gov.uk

Andrew Groves, Director

Hayley Fletcher, Senior Responsible Officer

Personal information

Your name and contact details are your personal data. The CMA may collect, use and share personal data for its consumer protection investigation under Part 8 the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.

For more information about how the CMA handles personal information, please read our personal information charter.