StubHub英国消费者保护执法案
SOURCE / GOV.UK-CMA Updates · StubHub UK: consumer protection enforcement case
原文
StubHub UK: consumer protection enforcement case
完整原文
<div class="call-to-action"> <p>The CMA has ordered several businesses to provide refunds or compensation to customers. <a href="https://www.gov.uk/guidance/getting-money-back-if-the-cma-orders-refunds-or-compensation">Find out more and if you’re eligible for a refund or compensation.</a></p> </div> <h2 id="case-timetable">Case timetable</h2> <table> <thead> <tr> <th scope="col">Date</th> <th scope="col">Action</th> </tr> </thead> <tbody> <tr> <td>23 June 2026</td> <td>Final Infringement Notice given and settlement announced</td> </tr> <tr> <td>November 2025 to March 2026</td> <td>Initial investigation: information and evidence gathering</td> </tr> <tr> <td>17 November 2025</td> <td>Investigation opened</td> </tr> </tbody> </table> <h2 id="case-closure-final-infringement-notice-and-settlement">Case closure: Final Infringement Notice and settlement</h2> <p>23 June 2026: The CMA has given a Final Infringement Notice to TICKETBIS S.L. (trading as StubHub via www.stubhub.co.uk) and has imposed a financial penalty of £889,200 for infringing consumer protection law. The penalty includes a 40% reduction for settling the case to reflect resource savings to the CMA generated by the company’s admissions, and its agreement to adhere to a streamlined administrative procedure and to comply with the other conditions of settlement, including agreeing not to appeal the decision. </p> <p>As part of settlement, TICKETBIS S.L. will refund the mandatory fees paid by affected consumers. StubHub UK must also report back to the CMA over the next 6 months with updates on the refund process. </p> <p>Press release: <a href="https://www.gov.uk/government/news/cma-orders-stubhub-uk-to-refund-customers-over-hidden-fees">CMA orders StubHub UK to refund customers over hidden fees</a> (23.6.26)</p> <h2 id="case-opening">Case opening</h2> <p>17 November 2025: The CMA has opened an investigation into compliance with consumer protection law by TICKETBIS S.L., trading as StubHub via www.stubhub.co.uk.</p> <p>The CMA is investigating TICKETBIS S.L. over its presentation of mandatory fees, specifically whether these fees are included in the total price the consumer sees at the beginning of the purchase process.</p> <p>The CMA will now engage with TICKETBIS S.L. and gather evidence to consider whether the CMA thinks the company has infringed consumer protection law.</p> <p>At this initial stage, it should not be assumed that TICKETBIS S.L. has infringed consumer protection law and no finding has been made.</p> <ul> <li>Press release: <a href="https://www.gov.uk/government/news/cma-launches-major-consumer-protection-drive-focused-on-online-pricing-practices">CMA launches major consumer protection drive focused on online pricing practices</a> (18.11.25)</li> </ul> <h2 id="contact">Contact</h2> <ul> <li><a href="mailto:general.enquiries@cma.gov.uk">general.enquiries@cma.gov.uk</a></li> <li>Andrew Groves, Director</li> <li>Hayley Fletcher, Senior Responsible Officer</li> </ul> <h4 id="personal-information">Personal information</h4> <p>Your name and contact details are your personal data. The CMA may collect, use and share personal data for its consumer protection investigation under Part 8 the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.</p> <p>For more information about how the CMA handles personal information, please read our <a href="https://www.gov.uk/government/organisations/competition-and-markets-authority/about/personal-information-charter">personal information charter</a>.</p>
归纳
英国竞争与市场管理局对StubHub UK启动消费者保护执法程序，指控其未充分披露票价及附加费用，涉嫌违反《消费者权益保护法》相关规定。该案涉及在线票务平台在交易透明度方面的合规问题，目前处于调查阶段。
点评
在线票务平台未充分披露票价及附加费用，构成交易透明度合规风险。
法律视角点评
AI 生成 · 人工审核核心关切
在线票务平台未充分披露票价及附加费用，构成交易透明度合规风险。
实务启示
中国法律人应关注《消费者权益保护法》及《电子商务法》对平台明码标价和费用透明度的强制性要求。